Conditions of use of information

General data protection terms

ancotel handles personal information responsibly as a matter of course. Through technical and organisational measures, we ensure complete observation of the provisions of German law on data protection at all times. Your personal details are only stored and used by ancotel internally with your permission. You can grant your permission wherever personal data is called for on our website. The following passage provides information on the type, extent of and purpose of collecting, personal data. You can refer to this information at any time on our website.

Type and purpose of data collected during visits to this website

For technical reasons, when accessing our site, your web-browser transmits information automatically to our webserver, such as: date and time of access, referrer URL, the file accessed and volume of data sent, browser type & version, operating system and your IP address. This information is stored separately from other information provided by you when using our website and is not used by ancotel for personal identification, nor is it possible for ancotel to do so. The data can be analysed for statistical purposes and deleted thereafter.

ancotel collect and use your personal information insofar as this is necessary to enable, or to invoice for, our offered internet services (usage data). This specifically includes particulars for your identification and details of beginning, end and extent of use of, our offered services.

For advertising purposes, market research and in order to refine our offered internet services according to needs, we may create usage profiles using pseudonyms. You have a right to refuse our use of your details in this way. We are not allowed to merge usage profiles with details of the pseudonym‘s holder.

Personal details (“master“ or “inventory“ data, i.e. name, address, telephone number) are recorded by ancotel for the purposes stated in this data protection statement, in particular when a contractual relationship is created or altered in respect of its content and the details are required for this purpose.

Why information is recorded:

Provision of products and services: ancotel uses personal information in order to provide products and services, to process orders or to create or alter a contractual relationship, to ensure the functionality and security of our products and services, for identification and for investigation and prevention of misuse.

Development of products and services: ancotel uses personal information to develop products and services.

Communication with clients: ancotel uses personal information in order to communicate with clients, e.g. to notify them of changes to products and services or to make it easier for the client to contact us.

Marketing and Advertising: ancotel may use personal information in order to personalize its offers and to offer clients services tailor-made to their needs; personal information is also used for direct marketing or market research. Insofar as permissible at law, ancotel may contact a client in order to inform them about new products or services.

Submission of information to third parties

When instructed to do so by the responsible authority, in certain cases we may release details of the foregoing information, insofar as required for the purposes of pursuing criminal proceedings, preventing danger, compliance with the statutory duties of the constitution protection authorities or military defence services, or for enforcing intellectual property rights.

Storage duration and deletion; revocation at any time

Personal information is stored until performance of the desired services. Notwithstanding that, you may withdraw your permission to collect, process and use personal information, at any time. The withdrawal of your permission is effective forthwith when communicated to us by post or by email. We have installed a mail mechanism for withdrawal by email in every place on this website where the input of personal information is required. Our address and other ancotel contact information can be found under the company details on this website. At the address provided you may also enquire whether (and if so, which) personal information of yours is stored by us.

Disclosure of data to third parties

ancotel GmbH assures you of its confidential treatment of your personal information. We do not pass on your details to third parties, whether by sale, loan, exchange or other way of making available, unless either it is expressly indicated otherwise wherever said information is collected and you have granted your permission, or the information is submitted under statutory obligation to third parties legitimately entitled to receive it.

Security

The security of your data is very important to us. All personal data provided to us is encoded before it is transferred on the internet. We expressly point out that ancotel has no influence on third parties’ observation of data protection.

Cookies

Sometimes we use “cookies” in the operation of our website. With the aid of these, data can be saved on a visitor’s computer when visiting our website. You can prevent cookies being saved on your computer by adjusting the corresponding settings in your browser.

Rights to information

As a user of our website, you have the right to request information as to what personal data of yours is stored by ancotel, or that which pertains to your pseudonym. At your request, this information can also be provided to you electronically.

Queries and comments

We welcome your queries and comments in connection with data protection; you can contact us anytime as follows:

ancotel GmbH
Kleyerstraße 88-90
60326 Frankfurt am Main
Phone: +49 69 750013-172
E-mail: datenschutz(at)ancotel.de